Guarantee & Warranty

This document explains how your statutory rights, legal guarantees, manufacturer warranties and the optional paid Additional Warranty work for products bought on www.solvetaworld.com.

The Website is run by the company below:

Seller

SOLVETA LTD

Company no.

17349586

Registered office

Dept 6953, 196 High Road, Wood Green, London, United Kingdom, N22 8HH

Telephone

+44 7481 359087

Email

info@solvetaworld.com

“Solvetaworld”, “we”, “us”, “our”

SOLVETA LTD.

“Customer”, “you”, “your”

Any individual or business buying goods through the Website.

Read it together with our Terms and Conditions, Shipping Policy, Returns, Refunds and Cancellation Policy, Payment Policy and Privacy Policy, and with any warranty information specific to a product.

None of this document restricts mandatory legal rights you may hold under applicable consumer protection law.

What this document covers

1. It governs physical goods bought through Solvetaworld.
2. Our range covers hand and power tools, hardware and ironmongery, fixings and fasteners, garden machinery, cable and test equipment, and other workshop supplies.
3. Electrical goods can be safety-critical, so whether a claim qualifies may turn on the product having been correctly selected and installed, properly used, used in line with the manufacturer’s instructions and operated in suitable conditions.
4. Consumers and Business Customers are both covered, but certain statutory rights belong to Consumers only.

1. Your statutory rights are the rights given to you by applicable consumer law.
2. They may come into play where goods are faulty, not as described, not fit for purpose, unsafe or not in conformity with the contract.
3. They are separate from any manufacturer warranty, commercial warranty, paid Additional Warranty or voluntary warranty service.
4. This document does not exclude, restrict or reduce any mandatory statutory rights that apply to you.
5. A manufacturer warranty or Additional Warranty can add extra protection, but your legal rights stay in place alongside it.

1. As a UK Consumer, you may have statutory rights under applicable UK consumer protection law where goods are faulty, not as described, not fit for purpose or otherwise fall short of the required standards.
2. Depending on the circumstances, timing, condition of the product and applicable law, those rights may lead to a repair, replacement, refund or price reduction.
3. Rights that cannot lawfully be excluded are not limited by this document.

1. As an EU Consumer, you may have a legal guarantee of at least 2 years under applicable EU consumer law.
2. The legal guarantee may apply where goods are not in conformity with the contract, are defective, are not as described, are not fit for purpose or otherwise do not meet applicable conformity requirements.
3. It is given by law and is separate from any paid Additional Warranty, manufacturer warranty or commercial warranty.
4. Its availability, the procedure, the burden of proof, the remedies and the limitation periods can depend on the law of the country you live in and on the circumstances of the claim.

1. Some products are sold with a manufacturer warranty.
2. Its terms are set by the manufacturer, not by Solvetaworld.
3. The terms can differ by product, brand, country, product type, installation requirements and conditions of use.
4. A manufacturer warranty may require:

• proof of purchase;
• the product serial number;
• evidence of installation;
• documentation of professional installation;
• correct use;
• compliance with the manufacturer’s instructions;
• registration with the manufacturer;
• return or inspection of the product.

5. Where reasonable, Solvetaworld may help with a manufacturer warranty claim, but the manufacturer’s decisions, warranty processing times, inspection results, replacement availability and repair procedures are outside our control.
6. Where the manufacturer’s warranty terms differ from this document, those terms may govern the manufacturer warranty claim.

1. For selected products, Solvetaworld may offer paid Additional Warranty options.
2. Additional Warranty is optional, and where offered it can be chosen at checkout.
3. It is commercial warranty protection that sits on top of your statutory rights.
4. It does not replace, reduce or limit your statutory rights or any legal guarantee that may apply.
5. Unless the product page or checkout says otherwise, the price of Additional Warranty is worked out as follows:

6. The price is based on the product price before delivery charges, customs duties, import VAT, brokerage fees, local taxes or other destination charges.
7. Whether Additional Warranty is offered can depend on the product, category, destination, order type or checkout configuration.

1. Unless checkout or product-specific warranty terms say otherwise, paid Additional Warranty starts once the standard warranty, manufacturer warranty, statutory warranty period or legal guarantee period that applies to the product has expired.
2. Where more than one warranty or legal guarantee may apply, Additional Warranty is meant to give extra protection once the original applicable warranty period is over — not to shorten it or take its place.
3. It lasts only for the term chosen at checkout:

• +1 year;
• +2 years;
• +3 years.

4. Additional Warranty is tied to the product and to the original order.

1. Subject to this document and any product-specific terms, Additional Warranty covers eligible manufacturing and material defects that appear during normal use.
2. Cover applies only if the product has been:

• correctly chosen for its intended purpose;
• correctly installed, where installation is needed;
• used as the manufacturer instructs;
• run within its rated specifications;
• kept in suitable storage conditions;
• maintained where maintenance is required;
• kept free of misuse, overloading, modification and damage.

3. When a valid Additional Warranty claim is approved, we may provide one or more of:

• repair;
• replacement;
• equivalent replacement;
• partial refund;
• refund;
• store credit, where agreed;
• another reasonable remedy.

4. Which remedy applies depends on the type of product, the defect, whether replacement parts are available, the position of the manufacturer or supplier, the inspection results, the age of the product and applicable law.

1. Unless expressly stated otherwise, statutory warranty support, manufacturer warranties and paid Additional Warranty do not extend to problems caused by factors on the customer’s side, external events, misuse or incorrect installation.
2. As a rule, warranty cover does not include:

3. Warranty does not cover defects or damage arising after delivery from events outside Solvetaworld’s control.

1. Electrical products can be dangerous if they are selected, installed, connected, wired, modified, overloaded or used incorrectly.
2. Before you buy, it is up to you to make sure the product suits what you intend to use it for.
3. Check every relevant specification, including:

• voltage, current and wattage;
• load rating and IP rating;
• dimensions;
• cable type and connector type;
• installation environment;
• compatibility;
• local electrical requirements;
• product code and technical documentation.

4. Where it is required or appropriate, products that need installing, wiring, connecting, testing, commissioning or integrating into an electrical system should be installed only by a qualified electrician or competent professional.
5. Warranty may be refused or limited where a defect results from incorrect, unsafe or non-compliant installation, unsuitable use or not following instructions.

1. Keep and follow every manufacturer instruction, manual, label, safety warning and piece of technical documentation that comes with the product or that the manufacturer makes available.
2. Not following the manufacturer’s instructions can affect whether a warranty claim qualifies.
3. If you are not sure how to install, connect, test or use a product safely, ask a qualified electrician or competent professional.

1. 01
   Stop and make safe. Stop using the product if carrying on could be unsafe, could make the defect worse or could cause damage. Do not attempt unauthorised repair, modification, dismantling or testing where this could affect safety or whether the claim qualifies.
2. 02
   Email us at info@solvetaworld.com with:

   • your full name;
   • the order number;
   • the product name or SKU;
   • the date of purchase;
   • a description of the problem;
   • when the problem first showed;
   • photos or videos of the product and the defect;
   • photos of product labels, serial numbers, model numbers or manufacturer markings;
   • installation details, where relevant;
   • proof of professional installation, where reasonably required;
   • any troubleshooting you have already tried.
3. 03
   Answer follow-up questions. We may ask for more information to assess the claim.

1. A warranty claim may need to be inspected by Solvetaworld, the manufacturer, the supplier, a service provider or another authorised party.
2. We may ask you to send the product in for inspection before we approve a remedy.
3. The inspection may look at:

• the condition of the product;
• evidence of installation;
• signs of misuse or external damage;
• signs of overloading or incorrect voltage;
• environmental exposure;
• modification or tampering;
• the manufacturer’s findings;
• whether the evidence is consistent with the fault claimed;
• whether the law, the manufacturer warranty or Additional Warranty covers the defect.

4. If the inspection confirms the problem is covered, we provide an appropriate remedy under this document and applicable law.
5. If the inspection finds the problem is not covered, we may reject the claim and, where applicable, send the product back to you at your cost, or offer a paid repair or replacement if one is available.

1. Contact us before sending a product back for warranty assessment.
2. Where a return is needed, we give you return instructions.
3. For valid claims about faulty, damaged or non-conforming goods, Solvetaworld may pay the return shipping where the law requires it or where we approve it.
4. If a claim is rejected because the defect is not covered, you may have to pay the return shipping, inspection costs, handling costs or other reasonable costs, where the law permits and where this was clearly communicated.
5. International warranty claims may involve customs declarations, import/export documents, taxes, duties, brokerage fees and courier charges. These may fall to the customer unless the claim is confirmed as valid and applicable law requires otherwise.

1. Where the law permits and it is appropriate in the circumstances, a replacement may be new, equivalent, refurbished, reconditioned, repaired or functionally equivalent.
2. If the original product has been discontinued or is unavailable, we may offer an equivalent or reasonably comparable product.
3. A repair or replacement does not automatically restart the original warranty period, unless the law requires it or we have expressly said so in writing.
4. Unless applicable law requires otherwise, a replacement, repaired or equivalent product is normally covered only for what is left of the original warranty or Additional Warranty period.

1. We may offer a refund under warranty where a repair or replacement is not available, not practical or not proportionate, or where the law requires a refund.
2. The amount may reflect the age, use and condition of the product, the inspection results, applicable law and the nature of the defect.
3. Refunds are normally paid to the original payment method where possible.
4. Unless the law requires it, the following are not normally refunded under warranty: delivery charges, customs duties, import VAT, brokerage fees, courier handling charges, local taxes, installation costs, labour costs and other third-party costs.

1. If you validly cancel or return a product before its Additional Warranty has started and the refund for the product is approved, the linked Additional Warranty charge may also be refunded where the law requires it or Solvetaworld approves it.
2. Once Additional Warranty has started, or has already been used for a claim, it may not be refundable unless the law requires it.
3. Additional Warranty belongs to the relevant product and order, and cannot normally be moved to another product, order, person or customer.

1. Before buying, Business Customers must check the product’s suitability, specifications, compatibility, installation requirements and regulatory requirements.
2. When buying electrical goods, Business Customers are expected to have suitable technical knowledge or professional advice.
3. Except where mandatory law says otherwise, Business Customers may have more limited warranty remedies than Consumers.
4. To the fullest extent the law allows, Solvetaworld is not liable to Business Customers, in connection with a warranty issue, for labour, electrician, contractor, testing, removal, reinstallation or certification costs, project delays, downtime, loss of profit, loss of contract, loss of revenue, loss of business opportunity, or indirect or consequential losses.
5. Business Customers should not book installation or labour, set project deadlines or start site work until the goods have arrived, been inspected and been confirmed as correct and suitable.

1. This document deals with warranty and defect claims.
2. Our Returns, Refunds and Cancellation Policy deals with change-of-mind returns, consumer cancellation rights, refund timing, non-returnable items, damaged deliveries, incorrect goods and the returns procedure.
3. Making a warranty claim is different from returning something because you changed your mind.
4. If a product is faulty, damaged, incorrect or not as described, your claim may be dealt with under applicable consumer law, the Returns Policy, the manufacturer warranty, this document, or a mix of these, depending on the circumstances.

1. We may revise this document from time to time to reflect changes to warranty options, product categories, manufacturer terms, additional warranty pricing, legal requirements, supplier procedures or how we run the business.
2. Your order is governed by the version that was in force when you placed it, unless a change is required by law or is a correction that has to be applied.
3. Each time we revise this document, we change the revision date shown with it.

For questions about statutory rights, manufacturer warranties, Additional Warranty, making a claim, product defects or what is excluded, get in touch:

Seller

SOLVETA LTD

Company no.

17349586

Registered office

Dept 6953, 196 High Road, Wood Green, London, United Kingdom, N22 8HH

Telephone

+44 7481 359087

Email

info@solvetaworld.com