Help desk

Orders are usually prepared within 1–2 business days of payment. Within the UK, standard delivery then takes 1–3 business days and costs £6.49, or is free when your order comes to £120 or more after discounts. Express delivery takes 1–2 business days and costs £14.49 on every order. If you shop in EUR or USD, checkout shows the converted equivalent. Times for other destinations are in the delivery document.

Yes — we send orders to most countries worldwide, at the same delivery prices. After dispatch, allow roughly: Europe 3–7 business days standard / 2–4 express; North America 5–10 business days standard / 3–5 express; Asia & Oceania 7–14 business days standard / 4–7 express; Africa & South America 8–15 business days standard / 5–8 express.

When your order leaves us you get a confirmation email containing a tracking number. The same information is available under your orders once you are signed in.

You have 14 days from delivery to tell us you want to return an item, and a further 14 days to send it back. It needs to be unused and in its original packaging — get in touch with our team to start the return. Full conditions are in the returns document.

We accept Visa and Mastercard cards. Every payment travels over an SSL-encrypted connection.

Within 1 hour of placing it, an order can still be amended or cancelled. After that, contact our team and we will do what we can.

Use the enquiry form or email info@solvetaworld.com. The team is available Monday to Friday, 9:00–18:00 GMT.