Privacy Notice

This notice sets out how SOLVETA LTD, which trades as Solvetaworld, collects, uses, stores, shares and protects personal data whenever you visit www.solvetaworld.com, open an account, order, get in touch, use our services or otherwise deal with us. We are committed to protecting your privacy and to handling your personal data lawfully, fairly and transparently.

The Website is run by:

Seller

SOLVETA LTD

Company no.

17349586

Registered office

Dept 6953, 196 High Road, Wood Green, London, United Kingdom, N22 8HH

Telephone

+44 7481 359087

Email

info@solvetaworld.com

1. (a)

   This notice covers personal data that we process in connection with:

   • visiting or browsing the Website;
   • opening or using a customer account;
   • placing, managing or receiving an order;
   • buying tools, hardware, workshop supplies and related goods;
   • applying for or using trade, business or professional customer access;
   • contacting customer support;
   • asking for delivery updates, returns, refunds, warranty support or product help;
   • signing up to marketing communications;
   • interacting with cookies, analytics, advertising or similar technologies;
   • communicating with us by email, phone, forms or other channels.
2. (b)
   It applies to Consumers and Business Customers alike.
3. (c)
   Read it together with our Terms & Conditions of Sale, our Delivery & Dispatch policy, our Returns, Refunds & Cancellations policy, our Cookies policy and any other policy or notice made available on the Website.

1. (a)
   SOLVETA LTD is the data controller of your personal data for the purposes of applicable data protection laws, including the UK General Data Protection Regulation, the Data Protection Act 2018 and, where it applies, the EU General Data Protection Regulation.
2. (b)
   In other words, we decide why your personal data is processed and how.
3. (c)

   Privacy questions can be sent to us using these details:

   Seller

   SOLVETA LTD

   Company no.

   17349586

   Registered office

   Dept 6953, 196 High Road, Wood Green, London, United Kingdom, N22 8HH

   Telephone

   +44 7481 359087

   Email

   info@solvetaworld.com

4. (d)
   We are not currently required to appoint a Data Protection Officer and have not done so. Privacy enquiries can nonetheless be sent to the contact details above.

What personal data we collect depends on how you deal with Solvetaworld. We may collect and process the categories set out in the table below.

Category I is explained further in our Cookies policy.

1. (a)
   We do not set out to collect special category personal data — for example information about health, race, ethnicity, political opinions, religious beliefs, trade union membership, biometric data or sexual orientation.
2. (b)
   Please do not send us special category data unless we have asked for it and it is strictly necessary for a specific matter.
3. (c)
   We do not knowingly collect personal data from children.
4. (d)
   The Website is meant for users aged 18 or over, because the goods we sell include power tools, machinery and other workshop supplies that may call for technical understanding and safe use.

Your personal data is used for the purposes listed below.

1. 6.1Processing and fulfilling orders

   • receiving and processing orders
   • confirming payment
   • issuing confirmations, receipts and invoices
   • preparing goods for dispatch
   • arranging delivery
   • providing tracking details
   • dealing with customs paperwork where required
   • handling cancellations, returns, refunds and warranty claims

2. 6.2Customer support

   • answering enquiries
   • helping with questions about products, orders or delivery
   • investigating damaged, faulty, incorrect or missing goods
   • handling complaints
   • processing return and warranty requests
   • communicating with you about your order or account

3. 6.3Running and improving the Website

   • keeping the Website working
   • improving navigation and user experience
   • monitoring performance
   • fixing errors
   • testing and improving Website features
   • understanding how customers use the Website

4. 6.4Accounts and trade access

   • creating and managing customer accounts
   • verifying business or trade information where applicable
   • providing account features
   • managing trade pricing or business access where available
   • keeping accounts secure

5. 6.5Fraud prevention and security

   • detecting and preventing fraud
   • monitoring suspicious activity
   • protecting payment systems
   • preventing misuse of the Website
   • securing accounts and systems
   • investigating unauthorised access or abuse
   • managing chargebacks and payment disputes

6. 6.6Legal and regulatory obligations

   • meeting tax, accounting, company, consumer protection, customs, sanctions, financial crime and other legal obligations
   • keeping the records the law requires
   • responding to lawful requests from authorities
   • handling disputes and legal claims

7. 6.7Marketing communications

   • where the law permits, using your contact details to send marketing about products, offers, promotions, updates or services that may be relevant to you

   You may unsubscribe from marketing whenever you like.

8. 6.8Cookies and analytics

   • running essential Website functions
   • remembering preferences
   • keeping the basket working
   • measuring Website traffic
   • analysing performance
   • improving the Website
   • supporting marketing or advertising where you have given consent, where consent is required

1. (a)

   We only process personal data where we have a lawful basis for doing so, as set out here:

   Activity	Lawful basis relied on
   Processing and fulfilling orders	Contractual necessity
   Taking payment and confirming transactions	Contractual necessity
   Delivering goods	Contractual necessity
   Handling returns, refunds and warranty claims	Contractual necessity; legal obligation; legitimate interests
   Customer support	Contractual necessity; legitimate interests
   Creating and managing accounts	Contractual necessity; legitimate interests
   Verifying business or trade accounts	Contractual necessity; legitimate interests
   Fraud prevention and Website security	Legitimate interests; legal obligation
   Customs, tax, accounting and legal records	Legal obligation
   Responding to legal claims or disputes	Legitimate interests; legal obligation
   Service improvement and Website analytics	Legitimate interests; consent where required
   Non-essential cookies and tracking	Consent where required
   Marketing emails	Consent, or legitimate interests where the law permits
   Sanctions and compliance checks	Legal obligation; legitimate interests

2. (b)
   We rely on legitimate interests only where we consider that your rights and freedoms do not override those interests.
3. (c)
   Those interests may include running an online store, fulfilling customer orders, improving the Website, preventing fraud, protecting our systems, managing customer relationships, enforcing our Terms and protecting our legal and commercial interests.
4. (d)
   Where consent is our basis, you can withdraw it at any time. Processing that took place before you withdrew it is not affected.

1. (a)
   We may send you marketing where you have given consent or where applicable law otherwise allows it.
2. (b)
   Such messages may cover product updates, offers, promotions, availability notices, service updates or products similar to ones you have bought or looked at.
3. (c)
   You can opt out whenever you like, either through the unsubscribe link in the email concerned or by writing to info@solvetaworld.com.
4. (d)
   Unsubscribing from marketing does not stop service messages, which we may still send — for example order confirmations, delivery updates, payment notices, refund updates, warranty communications and important account or policy notices.

1. (a)
   The Website uses cookies together with similar technologies such as pixels, tags, local storage and analytics tools.
2. (b)

   Type	Used for
   Essential	Needed for the Website to work, including basket functionality, checkout, security, fraud prevention and account access.
   Non-essential	May be used for analytics, performance measurement, personalisation, advertising or marketing, where the law permits and where consent is required.

3. (c)
   On your first visit you may be shown a cookie banner or consent tool that lets you manage non-essential cookies. Cookies can also be managed through your browser settings.
4. (d)
   Our Cookies policy has more information.

1. (a)
   We do not sell your personal data.
2. (b)
   Where it is necessary to run the Website, process orders, deliver goods, comply with the law or protect our business, we may share your personal data with trusted third parties.
3. (c)

   Recipients may include:

   • payment processors and card payment providers;
   • banks, card networks and fraud prevention providers;
   • e-commerce platform providers;
   • hosting, IT, infrastructure and security providers;
   • couriers, delivery partners, postal operators, customs brokers and logistics providers;
   • customs authorities and other public authorities where required;
   • email, communication and customer support providers;
   • analytics and cookie technology providers;
   • marketing service providers, where applicable;
   • professional advisers, such as accountants, auditors, insurers, lawyers and consultants;
   • regulators, courts, law enforcement, tax authorities or government bodies where the law requires;
   • business partners or successors if all or part of our business is restructured, merged, sold, financed or transferred.
4. (d)
   Our service providers must process personal data only for authorised purposes and must apply appropriate security and confidentiality measures.

1. (a)
   Since Solvetaworld sells internationally and relies on third-party service providers, your personal data may be processed outside the United Kingdom, the European Economic Area or the country where you live.
2. (b)
   Such transfers can happen when the hosting, e-commerce, payment, analytics, communication, delivery, customs or support providers we use are based in other countries.
3. (c)

   Where data protection law requires it, we put appropriate safeguards in place, which may include:

   • adequacy regulations or adequacy decisions;
   • the UK International Data Transfer Agreement;
   • the UK Addendum to the EU Standard Contractual Clauses;
   • EU Standard Contractual Clauses;
   • contractual and organisational safeguards;
   • other lawful transfer mechanisms that applicable law permits.
4. (d)
   We take reasonable steps so that personal data sent abroad stays protected in line with applicable data protection requirements.

1. (a)
   Personal data is kept only as long as is reasonably necessary for the purposes in this notice, unless the law requires or permits a longer period.
2. (b)
   Retention periods can differ according to the type of data, the purpose of processing, legal requirements, accounting obligations, tax rules, warranty periods, dispute risks, fraud prevention needs and operational requirements.
3. (c)

   The general guide is:

   Records	Usual retention
   Order, transaction, invoice, accounting and tax records	Up to 7 years
   Customer account data	While the account stays active, then for a reasonable period afterwards
   Customer support communications	Up to 3 years after the matter is closed, unless longer retention is needed
   Return, refund, complaint and warranty records	For the relevant warranty, limitation or dispute period
   Marketing consent and unsubscribe records	Until withdrawn, and then as long as needed to honour suppression preferences
   Analytics and technical data	Usually 12–26 months, depending on the tool concerned
   Fraud, chargeback, sanctions or compliance records	As long as reasonably necessary for prevention, investigation and legal compliance

4. (d)
   We may keep data for longer where we need to in order to establish, exercise or defend legal claims, meet legal obligations, investigate fraud or abuse, resolve disputes or enforce our Terms & Conditions of Sale.
5. (e)
   Once personal data is no longer needed, we delete it, anonymise it or, where appropriate, archive it securely.

1. (a)
   We take reasonable technical and organisational measures to guard personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction. These may include access controls, secure payment processing, encryption where appropriate, system monitoring, account security measures, due diligence on providers and internal controls.
2. (b)
   No website, payment system, method of transmission or storage system can be guaranteed to be completely secure.
3. (c)
   You are responsible for keeping your account login details confidential and for telling us promptly if you think your account has been accessed without authorisation.

1. (a)

   Depending on where you are and the data protection law that applies, you may have the following rights over your personal data:

   Right	What it means
   To be informed	to know how your personal data is used
   Access	to obtain a copy of your personal data
   Rectification	to ask for inaccurate or incomplete personal data to be corrected
   Erasure	to ask for your personal data to be deleted, in certain circumstances
   Restriction	to ask for processing to be restricted, in certain circumstances
   Objection	to object to processing based on legitimate interests, and to object to direct marketing at any time
   Portability	to data portability, in certain circumstances
   Withdrawing consent	to withdraw consent where processing is based on consent
   Automated decisions	rights relating to automated decision-making and profiling, where applicable
   Complaint	to lodge a complaint with a supervisory authority

2. (b)
   These rights are not absolute. They may be subject to legal conditions, exemptions, identity verification and our own legal obligations.
3. (c)
   To use any of these rights, contact us at info@solvetaworld.com. We may have to verify your identity before we respond, and we aim to answer valid data protection requests within the time limit set by applicable law.

1. (a)
   If you are worried about how we handle your personal data, please raise it with us first at info@solvetaworld.com so that we have the chance to put things right.
2. (b)

   Where you are	Who you can complain to
   United Kingdom	You have the right to lodge a complaint with the Information Commissioner’s Office.
   European Union or European Economic Area	You may have the right to lodge a complaint with your local data protection supervisory authority.

1. (a)
   At present we do not use personal data to take decisions based solely on automated processing that have legal or similarly significant effects on you.
2. (b)
   Automated tools may be used by us to support fraud prevention, payment security, Website security, risk scoring or transaction monitoring.
3. (c)
   Those tools help to flag potentially suspicious activity, but without appropriate review they do not normally take final decisions with legal or similarly significant effects.
4. (d)
   Should we introduce automated decision-making with legal or similarly significant effects, we will update this notice and give you the information that applicable law requires.

1. (a)
   The Website may link to third-party websites, manufacturer websites, payment pages, courier tracking pages, social media pages or other external services.
2. (b)
   We have no responsibility for the privacy practices, security, content or policies of those third-party websites or services.
3. (c)
   Before giving personal data to any third-party website or service, you should read its privacy policy.

1. (a)
   The Website is not aimed at children, and we do not knowingly collect personal data from them.
2. (b)
   If you think a child has given us personal data, let us know at info@solvetaworld.com; we will take appropriate steps to review the information and delete it where required.

1. (a)
   This notice may be updated from time to time to reflect changes to our business, Website functionality, service providers, data processing practices, legal requirements or regulatory guidance.
2. (b)
   Whenever we update it, we will change the “Revised” date shown on this page’s document card.
3. (c)
   Unless stated otherwise, the updated version takes effect from the date it is published on the Website.
4. (d)
   We suggest that you look at this notice from time to time so that you stay informed about how we handle personal data.

For any question, request or concern about this notice or the way we process personal data, use the details below:

Seller

SOLVETA LTD

Company no.

17349586

Registered office

Dept 6953, 196 High Road, Wood Green, London, United Kingdom, N22 8HH

Telephone

+44 7481 359087

Email

info@solvetaworld.com